What's The Cheapest Call Center Services in 2024?

The cheapest call center services range from $.66 – $1.29 per call and prices vary based on the duration of the call and the number of monthly calls taken.  On an hourly basis, you will invest as little as $29 – $39 per hour, while monthly contracts can be as low as $1,100/month.

When looking for the cheapest price from a quality vendor, keep these matters in mind:

1. Will you need inbound call center services or outbound telemarketing?
2. How many inbound calls will the call center take?
3. What types of call center services will be needed? (technical services, order taking, screen leads, set appointments, help desk support).
4. Do you need 24-hour inbound support of normal business hours?

The cost of a call center outsourcing depends on the kind of solutions you choose prices are greatly reduced with larger call volumes.

Three Tips to Getting the Cheapest Call Center Services

Finding the most cost-effective call center services involves considering factors beyond just the lowest price. It's about finding a service that delivers value while meeting your business's specific needs. Here are three tips to help you find affordable and efficient call center services:

1. Outsource to Countries with Lower Labor Costs: Consider outsourcing your call center operations to countries where labor costs are lower. Countries like the Philippines, India, and some in Eastern Europe offer competitive pricing due to their lower cost of living. Outsourcing to these regions can significantly reduce your expenses compared to hiring a call center in a country with higher labor costs. However, it's important to ensure that the service quality and language capabilities meet your requirements.
2. Opt for Shared Services Instead of Dedicated Agents: Some call center companies offer shared services, where agents handle calls for multiple clients. This option can be more cost-effective than having dedicated agents, especially for businesses with lower call volumes or those that don't require specialized knowledge. Shared services allow you to pay only for the resources you use, potentially saving a significant amount.
3. Negotiate Flexible Contracts and Scalability Options: Look for call center providers that offer flexible contracts and scalability. This means you can adjust the level of service based on your current business needs, such as scaling up during peak seasons and scaling down when demand is lower. Flexible contracts can help avoid paying for unused services and can be more cost-effective in the long run.

These tips focus on balancing cost savings with maintaining the quality of service. It's crucial to remember that the cheapest option may not always be the best for your business needs, so consider the value and effectiveness of the services in addition to the price.